Service with a smile!, To make your visit to Grand City a pleasant and pleasing experience. Two customer-service desks provided in different locations on ground floor at the main and east entrance.

  Operation Hour: Mon - Sun 10AM - 10PM

Lost and Found

For assistance, go to the main Information Desk at main entrance.


Persons with Disabilities & Ladies Parking
There are designated parking spots for persons with disabilities and woman located on basement


Mobile Phone Recharging
There is a universal recharger at the Information Desk, the recharger is compatible with most brands.


Mall Direcroty Brochure

Mall directories are provided in each information desk as well as throughout the Mall.


A concierge service for official taxis is at your service, available at main entrance.


Available at main entrance and at Car Park Entrance on the ground floor for a nominal fee.



Grand City Mall & Convex Surabaya is owned by PT. Hardayawidya Graha. A subsidiary of CCM Group. All rights reserved.
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