Two customer-service desks provided in different locations on ground floor at the main and east entrance, offer an array of services specially designed to care of customers needs and help them shop with ease.
These are facilities available at main information service desk:
Lost and Found

For assistance,please contact any of the Customer Service team located at main and east entrance in case you have lost any of your belongings in the mall.


Mobile Phone Recharging
There is a universal recharger at the Information Desk, the recharger is compatible with most brands.


Mall Directory Brochure

Mall directories are provided in each information desk as well as throughout the Mall.


Wheelchairs are available for use at no charge from most Customer Service Desks, based on availability.  Some conditions apply. Please visit the information service desk conveniently located at main entrance on ground level.


Grand City Mall & Convex Surabaya is owned by PT. Hardayawidya Graha. A subsidiary of CCM Group. All rights reserved.
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